AC STOREN · RETURNS
Returns and withdrawal
AC Storen voluntarily grants you a 14-day return window from receipt of the goods. In addition, a statutory 2-year warranty (Art. 210 CO) applies in case of defects.
14-day voluntary return policy
You can return unopened items within 14 days of receipt without giving a reason. The item must be returned in complete original packaging, with intact accessories and without signs of use.
Return process
Please announce your return by email to support@ac-storen.ch quoting your order number. You will receive a return note with a prepaid label. Return shipping costs are borne by the customer.
Refund
After we have received and inspected your return, we will refund the purchase price within 5 business days to the original payment method. Depending on your bank, the operation may appear within a further 1–3 business days.
Exceptions
The following are excluded from the return right: opened software, map downloads, personalised items and items whose seal has been broken where such sealing is for hygiene or safety reasons.
Statutory warranty
Independent of the voluntary return right, a statutory warranty of 2 years applies under Art. 210 CO. In case of defects, you are entitled to repair, replacement or, if these are not possible, rescission or price reduction.
Defective items and transport damage
Please report defects or transport damage within 48 hours of receipt to support@ac-storen.ch. Keep packaging and accessories until the complaint is settled.