AC STOREN · DELIVERY
Delivery
We ship exclusively within Switzerland. Standard delivery is free of charge on every order and is handled by Swiss Post.
Free standard shipping
All orders are shipped free of charge throughout Switzerland. There is no minimum order value and no shipping surcharge. We deliberately do not offer express options to keep prices and processes simple.
Delivery time
After confirmed payment, your order usually leaves our warehouse within 1–3 business days. Delivery via Swiss Post takes another 2–11 business days, so the total delivery time is 3–14 business days after payment.
Order tracking
As soon as your parcel has been handed over to the carrier, you will receive an email with a tracking number. You can check the current status at any time via the "Track order" page.
Transfer of risk
The risk passes to you or to a person nominated by you upon handover. In case of visible transport damage, accept the delivery with reservation and report the damage within 48 hours.
Undeliverable parcels
If a parcel cannot be delivered, you will receive a pickup notice from the carrier. In case of unjustified refusal, the return costs of the parcel are borne by the customer.